Welcome to Our Service Department

At Ford Direct, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.

At Baxter Ford Papillion auto service center, you'll receive exceptional service from our certified technicians. Whether it's an oil change or transmission replacement, we're dedicated to providing outstanding customer care.

We offer the following services:
  • Lube, oil and filter change
  • Multi-point inspection
  • Scheduled maintenance
  • Brake service
  • Tire rotations
  • Vehicle repairs
Our customer lounge offers:
  • Complimentary coffee and cappuccino
  • Free Wi-Fi
  • A play area for the kids
  • iPads while you wait
  • Free shuttle service or rental vehicles

Benefits of Baxter Ford Service

It is important for the long-term health of your vehicle and the safety of you and your passengers, to have your car serviced at regular maintenance intervals. At Baxter Ford Papillion, you will receive the most up-to-date information on the components that keep you safe on the road. We have one of the most experienced staffs in the area-with hundreds of years of combined experience. Plus, there are several master and senior master-level technicians and advisers on our service team.

Additional benefits include:
  • Genuine Ford and Motorcraft® parts 
  • Factory-trained technicians 
  • Expert advice from specialists 
  • Routine check for open recalls 
  • Competitive pricing on parts and service

How do I schedule a service appointment?

You can schedule your appointment online or call 866-940-8158. We'll get you in the door as quickly as possible.

What happens after I schedule a service appointment?

Upon submitting your information online, we will:
  • Respond to you promptly via your preferred contact method
  • Ask any additional questions required to service your vehicle
  • Confirm your appointment

Your privacy is important to us.

Our Dealership takes your privacy seriously and does not rent or sell your personal information to third parties without your consent. Read our privacy policy.


Baxter Ford Papillion

14810 Crest Road
Directions Omaha, NE 68138

  • Sales: (402) 682-7992
  • Service: (402) 983-9769
  • Parts: (402) 983-9772

Service Hours

  • Monday 7:00AM - 6:00PM
  • Tuesday 7:00AM - 6:00PM
  • Wednesday 7:00AM - 6:00PM
  • Thursday 7:00AM - 6:00PM
  • Friday 7:00AM - 6:00PM
  • Saturday 7:00AM - 4:30PM
  • Sunday Closed